*Below is a portion of the full on-call policy and procedure. Please see the full on-call procedure here to find instructions and contact information.
The on-call schedule is a 7-day on deployment.
On-call service will be provided by two (2) plumbing and one (1) HVAC technician(s). Plumbing technicians will be in a ‘first out’ and ’second out’ configuration. ‘First out’ plumbing technicians will take all incoming calls and be responsible for dispatching all on-call technicians. Below are the guidelines, procedure and policy, for on-call services.
Coverage for On-Call Shifts:
It is the responsibility of the employee to attempt to obtain coverage for any on-call shifts that they are not available and advise management of the coverage. If on-call coverage could not be obtained, then please advise management and they will manage
obtaining coverage.
On-Call Job Reports (All):
All on-call job reports are to be completed on the job, immediately after completion of the service request, and sent by email to service@pacificwestmechanical.com.
Please include the following information:
- Work Report:
- Complete (Y/N)?:
- Recommended Scope:
- Quoted Labour, Material, Equipment:
- Required Shutdown / Notices:
- # of Regular Hours:
- # of 1.5x Hours:
- # of 2x Hours:
- Urgent (Y/N):
This will provide information required to dispatch a timely and thorough follow up the next morning so that we understand what is to be done and what parts, tools, and equipment are required to complete the job. Something we don’t know until a job report is complete, in some cases, later in the day. The Service team will complete your job report for you the following day.
On-Call Summary – (‘First Out’ Only):
All on-call summaries are to be completed by the ‘First Out’ technician the next morning by 8a and emailed to oncall@pacificwestmechanical.com. If you are recording the call information below in your notes as calls come in then you simply have to copy and paste this information and email it in the morning.
Please include the following information:
- Time:
- Date:
- Building:
- Address, suite / unit #:
- Issue:
- Name of Caller:
- Their phone number:
- Access:
- Who you dispatched:
For example,
- December 6, 2022 at 12:49am
- Azura 2
- 1234 Example Lane, Suite 5402
- Sink actively backing up
- Called in by Jordan, concierge
- (555) 555-4567
- Access to 5402 through Jordan at concierge
- Dispatch to Jim
Please see the full on-call procedure here to find instructions and contact information.