As much as customer’s time is important to them, we treat it equally as important. We want them to count on us to provide concise and prompt communication, but same-day response at a maximum. Emergencies require less than 30 minute response times and non-emergency client response times are expected in less than 2 hours.

Even a quick note to let them know we are working on their request. We believe that responding to them in a timely fashion adds to a positive customer experience and helps them understand that we care about them.